Travel Sales & Operations (Travel Vertical)-International Region

We are building a premium lifestyle & travel concierge service .

Travel Sales & Operations (Travel)

Key Responsibilities

• Strategy & Scaling: Define and drive the strategic roadmap for the travel concierge vertical;

build and lead a large, shift-based 247 team (including weekends/holidays) to meet growing

demand.

• Conversion & Fulfilment: Own the full lifecycle convert incoming travel/service requests

into completed bookings and concierge-led experiences; ensure high fulfilment rates,

minimal drop-offs, fast turnaround and service quality.

• Automation & Tech-led Efficiency: Partner with Product, Engineering and Data teams to

build and deploy AI-driven workflows, intelligent itinerary tools, automated bookings and

smart routing — reducing manual efforts and boosting throughput.

• Process Optimization & Standards: Develop and maintain SOPs for bookings,

cancellations/changes, emergencies and VIP-level requests; monitor KPIs, spot bottlenecks,

and continuously improve efficiency, quality, and compliance.

• Vendor & Partner Management: Manage relationships with travel suppliers, vendors and

external partners (airlines, hotels, transport, local vendors), negotiate preferred rates and

ensure priority access and reliability for premium clients.

• Cross-Functional Leadership & Stakeholder Alignment: Work with internal stakeholders —

Product, Tech, Finance, HR — to align resource planning, budgeting, tools, and operational

roadmap to support growth and high service standards.

Candidate Profile / Requirements

• Strong relevant experience in travel operations / tech-based B2C.

• 6-8+ years overall experience, preferably with 3-4+ years in multi-team/shift-based

operations leadership or travel-ops context.

• Proven track record managing large teams in a fast-paced, high-demand, customer-facing

environment.

• Strong operational discipline, data-driven mindset, and demonstrated success in process

improvements, automation initiatives, and scaling operations.

• Comfortable working across functions (Product, Engineering, Finance, HR), managing

stakeholders and driving alignment.

• Excellent communication, leadership, crisis-management skills; service-oriented mindset

with high attention to detail.

• Willingness to work in rotational shifts.