Travel Operations Executive

Job Description

Job Title: Travel Operations Executive – Flight, Bus & Hotel Department: Travel Services Location: Mira Road Reporting To: Travel Senior Executive Job Summary: We are seeking a detail-oriented and proactive Travel Operations Executive to manage day-to-day operations for Flight, Bus, and Hotel bookings under the PayPoint platform. The role involves handling customer queries, managing bookings, coordinating with vendors and partners, and ensuring smooth end-to-end service delivery for travel-related transactions. Key Responsibilities: 1. Booking & Reservation Management: Process and manage domestic & international flight bookings, bus tickets, and hotel reservations. Monitor booking status, confirmation, cancellations, and rescheduling. Coordinate with B2B partners, airlines, and hotel aggregators 2. Customer Support: Address customer queries, complaints, and post-sales issues via phone, email, or CRM. Provide real-time support for travel-related issues such as cancellations, refunds, and schedule changes. Maintain high customer satisfaction and quick response time. 3. Product & Portal Management: Keep the booking system/portal updated with offers, fare changes, blackout dates, etc. Test system functionality and raise bugs/issues with the technical team. Key Skills Required: Strong problem-solving and coordination skills. Good communication (Hindi & English) and interpersonal skills. Good in computer knowledge & Excel Email written Ethics & Strong in Follow-ups Educational Qualifications & Experience: Graduate in any discipline (Travel & Tourism background preferred). 1–3 years of experience in flight, bus, or hotel booking operations will be preferable Fresher’s with Excellent Communication skills May apply. Working Hours: 6 Days a week, rotational shifts as per business requirement.