Travel Consultant

Job Description: Sales Support & Travel Consultant

Job Title: Sales Support & Travel Consultant
Location: Pune
Job Type: Full-Time
Department: Sales & Operations
Reports To: Sales Associate / Travel Consultant

About the Role

We are seeking a motivated and customer-focused Sales Support & Travel Consultant to join our dynamic team in the travel industry. The ideal candidate will play a key role in assisting the sales team, supporting clients with travel-related queries, preparing customized itineraries, and ensuring smooth operations from enquiry to booking. This position is perfect for someone passionate about travel, sales, and delivering excellent customer service.

Key ResponsibilitiesSales & Client Handling

• Assist the sales team in managing enquiries, leads, and follow-ups.
• Handle client queries via phone, email, or in person, and provide suitable travel solutions.
• Prepare and present quotations, itineraries, and package options tailored to client needs.
• Convert leads into confirmed bookings while maintaining strong client relationships.
• Support corporate, group, and FIT (Free Independent Traveler) bookings.

Operations & Coordination

• Coordinate with suppliers, DMCs (Destination Management Companies), airlines, hotels, and transport vendors.
• Ensure accurate documentation (invoices, confirmations, vouchers, tickets, etc.).
• Track bookings and assist in resolving operational issues.
• Maintain updated knowledge of travel destinations, visa requirements, and travel guidelines.

Support & Administration

• Maintain client databases, enquiry logs, and sales reports.
• Assist in preparing promotional material for sales campaigns.
• Support senior consultants in group tour operations and fixed departures.
• Provide after-sales service and ensure customer satisfaction.

Skills & Competencies

• Strong communication and interpersonal skills.
• Excellent negotiation and persuasion abilities.
• Knowledge of domestic & international destinations, travel products, and packages.
• Proficiency in MS Office (Excel, Word, PowerPoint) and CRM tools.
• Problem-solving attitude with attention to detail.
• Ability to multitask and work under pressure.

Qualifications & Experience

• Bachelor’s degree in Tourism, Hospitality, Business, or related field.
• 1–3 years of experience in sales support, travel consulting, or operations (travel industry preferred).
• Freshers with a passion for travel and strong communication skills may also apply.

What We Offer

• Competitive salary (based on experience and interview performance).
• Growth opportunities within the Sales & Operations team.
• Exposure to both Group Tours and Customised FIT Travel.
• A dynamic and supportive work environment in the travel & tourism industry.

Job Types: Full-time, Part-time, Contract, Commission
Contract length: 6 months

Language:

• Eng (Preferred)

Work Location: Remote