Travel Agent

You will be responsible for making itineraries for various destinations across Asian countries, including deriving hotel and other package rates from OTA's/ offline suppliers. Your role will involve handling day-to-day queries of the clients and ensuring ticket details are arranged according to the clients" requirements in coordination with the ticketing department. Finalization of bookings and providing after-sale services to clients will also be part of your responsibilities. You are expected to provide excellent customer service by responding to passenger inquiries, addressing complaints, handling refunds, and credit requests. The qualifications required for this position include being a graduate or equivalent, with experience in customer service or hospitality being a plus. Strong communication and interpersonal skills are essential, along with proficiency in relevant computer applications, airline reservation systems, and Google Sheets. You will assist passengers with reservations, ticketing, flight schedule inquiries, and coordinate with airlines. This role as a "Making Itineraries for Destinations Across Asian Countries" will involve direct customer interaction and may require standing and walking for extended periods. The salary for this full-time position in Kolkata will be based on your experience, qualifications, market factors, and business considerations. Your primary focus will be on delivering excellent customer service to manage bookings, inquiries, complaints, and provide comprehensive assistance to passengers. Attention to detail is crucial to ensure accurate ticketing and reservations, thereby minimizing errors in the booking process.,