Transport Control Tower - Team Lead

Role & responsibilities

• Responsible for the end to end on time vehicle placement, vehicle tracking, POD and Ebill management
• Proactively communicate for any vehicle delays to relevant stake holders
• Be on top of managing emails and respond without delays, monitor mailboxes, tickets for speedy resolution
• Timely on boarding of new customers to Control Tower
• Act as a bridge between Control Tower and Other stake holders
• Providing direction, guidance, and support to team members to help them achieve their individual and team goals
• Prepare, review and update SOP and process flows to reflect latest process update
• Prepare and circulate monthly score card
• Ensure team members login to shift on time, monitor attendance and adhere to break schedules
• Managing team schedules, delegating tasks, and ensuring that deadlines are met
• Willing to roll up sleeves to get the job done and who is willing to contribute at all levels, and who is passionate about achieving success
• Mentoring, coaching, and providing feedback to team members to help them grow and develop their skills
• Identifying and resolving conflicts and obstacles that may impact team performance
• Ensuring that team members have the necessary support to perform their job effectively
• Manage volume and support teams in achieving the targets
• Perform root Cause Analysis activities and operational excellence programs when require
• Ensure appropriate communication and escalation of issues to relevant senior stakeholders
• Implement Cost Saving \ Value Addition Project
• Perform process controls.

Preferred candidate profile

• Experience in team handling and rostering
• Good attitude and willingness to work in night and rotational shift and avb on calls as business needs
• Excellent communication skills Hindi must
• Good stakeholder management
• Strong analytical and excel skills