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Cluster Fleet Manager - Flipkart Minutes - Hyderabad

Cluster Fleet Manager - Flipkart Minutes - Hyderabad

Flipkart

2 - 7 years

5 - 8 Lacs

hyderabad

Posted:22 hours ago| Platform:

Apply

Skills Required

quick commerce last mile delivery last mile customer service delivery supply chain operations delivery management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Own the last mile service metrics for the assigned cluster of stores and drive operational

efficiencies

Ensure the fleet of delivery executives across areas are disciplined, and resolve

disputes/strikes that may arise in these areas, warranting an efficient and healthy work

environment.

Perform demand vs supply forecasting periodically and ensure the store has the optimal

mix of fleets

Collaborate with the in-store team in the design and rollout of a pay-out structure that

motivates and rewards the desired behaviors and performance of delivery executives

Drive training sessions for delivery partners on company policies, safety protocols, and

customer interaction best practices.

Monitor fleet performance through regular evaluations and provide actionable feedback.
Address grievances in a timely fashion and provide coaching to improve individual

performance..

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