Transport Control Tower - Team Lead TVS Supply Chain Solutions (TVS SCS)

3.0 - 5.0 years

7 - 9 Lacs

Pataudi

Work from Office

Role & responsibilities Responsible for the end to end on time vehicle placement, vehicle tracking, POD and Ebill management Proactively communicate for any vehicle delays to relevant stake holders Be on top of managing emails and respond without delays, monitor mailboxes, tickets for speedy resolution Timely on boarding of new customers to Control Tower Act as a bridge between Control Tower and Other stake holders Providing direction, guidance, and support to team members to help them achieve their individual and team goals Prepare, review and update SOP and process flows to reflect latest process update Prepare and circulate monthly score card Ensure team members login to shift on time, monitor attendance and adhere to break schedules Managing team schedules, delegating tasks, and ensuring that deadlines are met Willing to roll up sleeves to get the job done and who is willing to contribute at all levels, and who is passionate about achieving success Mentoring, coaching, and providing feedback to team members to help them grow and develop their skills Identifying and resolving conflicts and obstacles that may impact team performance Ensuring that team members have the necessary support to perform their job effectively Manage volume and support teams in achieving the targets Perform root Cause Analysis activities and operational excellence programs when require Ensure appropriate communication and escalation of issues to relevant senior stakeholders Implement Cost Saving \ Value Addition Project Perform process controls. Preferred candidate profile Experience in team handling and rostering Good attitude and willingness to work in night and rotational shift and avb on calls as business needs Excellent communication skills Hindi must Good stakeholder management Strong analytical and excel skills

Posted 2 days ago

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