Transition Specialist

Job Description

Responsibilities: Plan, organize, and execute the transition of critical business processes from the client to internal teams. Liaise with clients and internal departments to ensure that all system and access requirements are in place for a smooth transition. Act as a key liaison between the client, internal stakeholders, and transition teams to facilitate effective knowledge transfer. Develop and maintain detailed transition plans. Ensure all activities adhere to the transition schedule. Capture the business process through video/Zoom conferences and document Standard Operating Procedures (SOPs) and Quality Control (QC) matrices. Identify and address any process exceptions or gaps with the client. Review the drafted SOPs with the client, incorporate feedback, and obtain final approval. Train the internal team on the transitioned processes to ensure operational efficiency. Conduct testing and job shadowing sessions to ensure that the team is fully trained and capable of handling the process. Evaluate the readiness of the operations team and successfully hand off the project to them for ongoing management. Preferred candidate profile: Graduation in any stream is mandatory. Should be flexible with 24*7 shift. Key Skills: strong client-facing and stakeholder management abilities. Excellent verbal and written communication skills. Should have 2+ Years of Exposure into writing SOP. Proficiency in processing documentation and creation of SOPs. Ability to coordinate cross-functional teams and manage timelines. Experience with virtual collaboration tools (e.g., Zoom, MS Teams). Candidate should have prior exposure to transition business.