Posted:2 days ago|
Platform:
Work from Office
Full Time
Design and implement training programs tailored to the collections process, including soft skills, negotiation techniques, and regulatory compliance.
Conduct onboarding sessions for new hires and refresher courses for existing staff.
Monitor training effectiveness through performance metrics, feedback, and post-training assessments.
Collaborate with operations and compliance teams to update training content based on policy changes and industry best practices.
Coach and mentor trainers and team leads to ensure consistent delivery of training standards.
Maintain training records and generate reports for management review.
Identify skill gaps and recommend targeted learning interventions.
Ensure adherence to legal and ethical standards in debt collection practices.
HDB Financial Services
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