K.R. Mangalam University logo

Training Operations Manager

4 - 7 years

2 - 5 Lacs

gurgaon

Posted:3 weeks ago| Platform: GlassDoor logo

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Skills Required

training reports data leadership scheduling management report support excel reporting communication

Work Mode

On-site

Job Type

Part Time

Job Description

Job Category: Non - Faculty
Job Type: Full Time
Required Experience: 4-7 Years
Job Location: Gurugram
Job Description – Training Operations Manager
Position: Training Operations Manager
Location: KR Mangalam University, Sohna Road, Gurgaon
Reports to: Director
About the Role
KR Mangalam University is looking for a Training Operations Manager to manage and streamline the operations of our 20-member training team. This role ensures seamless execution of training programs, manages classroom operations, monitors trainer performance, and delivers data-driven insights to leadership. You will act as the operational backbone of the training function, enabling trainers to focus on delivering high-quality learning.
Key Responsibilities
  • Operational Oversight
  • Manage training calendars, session scheduling, and classroom/venue logistics.
  • Track trainer and trainee attendance accurately.
  • Coordinate trainer availability, leave management, and workload balancing.
  • Quality & Class Observations
  • Conduct structured classroom observations.
  • Maintain and monitor training quality benchmarks.
  • Share actionable feedback and escalate persistent issues to the Director.
  • KPI & Performance Tracking
  • Track and report trainer KPIs (sessions delivered, learner feedback, completion rates).
  • Consolidate participant evaluations into structured reports.
  • Support continuous improvement plans for trainers.
  • Data & Reporting
  • Prepare weekly/monthly dashboards on attendance, KPIs, and training quality.
  • Provide insights and recommendations to the Director for decision-making.
  • Team & Process Support
  • Streamline processes and implement operational best practices.
  • Maintain organized digital repositories of training materials and records.
  • Coordinate with other departments for smooth training execution.
Requirements
  • Bachelor’s degree in Management, Education, or related discipline (Master’s preferred).
  • 4–7 years of experience in training operations, L&D management, or academic administration.
  • Excellent organizational and process management skills.
  • Proficiency in Excel/Google Sheets and reporting tools.
  • Strong interpersonal and communication skills, with the ability to balance quality control and trainer engagement.

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K.R. Mangalam University

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