Training Manager - Retail jewellery field

Job Summary:

We are seeking a dynamic and experiencedRetail Training Managerto lead and manage training initiatives across our jewellery showrooms. This role involves designing, implementing, and delivering training programs that enhance product knowledge, improve customer service standards, and boost sales performance of showroom staff.

Key Responsibilities:

• Design and deliver induction training for new showroom employees.
• Conduct regular training on product knowledge (gold, diamond, platinum, gemstones, hallmarking, certifications).
• Train showroom sales staff on customer handling, upselling, and luxury selling techniques.
• Develop and update training manuals, SOPs, and e-learning content tailored to jewellery retail.
• Monitor individual and team performance to identify training gaps and development needs.
• Organize refresher training programs and sales enhancement workshops.
• Conduct role-plays, grooming sessions, and mock sales scenarios at store level.
• Coordinate with showroom managers to ensure on-the-floor training execution.
• Maintain training documentation, feedback reports, and performance metrics.

Qualifications & Skills:

• Graduate/Postgraduate in Business, Retail, or a relevant discipline.
• 5+ years of experience in retail training, preferably in jewellery, fashion, or luxury retail.
• Strong communication and presentation skills in English and local languages.
• Excellent knowledge of sales techniques, customer behavior, and retail operations.
• Proficient in MS Office; knowledge of digital training tools is an advantage.
• Willingness to travel extensively across showroom locations.

Preferred Qualities:

• Confident and engaging trainer with a people-first mindset.
• Ability to connect with ground-level sales staff and build team spirit.
• High levels of integrity and product authenticity.

Mail Id: hiring@ejindia.com

Contact person - Vignesh - HR