Training Manager-Micro Business Loans

As a Training Manager for Micro Business Loans, you will be instrumental in driving the successful implementation and growth of the First Step Micro Business Loan product. Your main focus will be on providing comprehensive training to the bank's retail staff, ensuring they have the knowledge and skills needed to effectively promote, sell, and service this specialized loan offering. By collaborating closely with the retail team, you will contribute to business expansion and enhancing customer experience. Your responsibilities will include designing, developing, and delivering training programs for various retail staff members such as branch managers, relationship managers, and sales executives. You will ensure that the training content aligns with the unique features, benefits, and eligibility criteria of the First Step Micro Business Loan. Topics covered will include loan features, credit assessment, documentation, loan disbursement process, and customer engagement strategies. To deepen the understanding of retail staff regarding the First Step Micro Business Loan product, you will conduct regular workshops, webinars, and classroom sessions. Addressing queries, clarifying doubts, equipping sales teams with effective selling techniques, and collaborating with sales leadership to create specific sales playbooks and scripts will also be part of your responsibilities. Monitoring sales performance metrics, ensuring compliance with regulatory guidelines, and conducting periodic assessments are crucial aspects of your role. You will stay updated on industry trends and changes in lending regulations, work closely with branch managers and regional heads to drive loan origination targets, and foster a collaborative environment where best practices are shared. Collaboration with marketing teams for promotional campaigns, monitoring training program effectiveness, generating reports on training completion, and identifying areas for improvement will also be key responsibilities. Your qualifications should include a Bachelor's degree in Engineering, Technology, Management, Computers, or Science, along with an MBA. A minimum of 5 to 10 years of experience in retail banking, preferably with exposure to lending products, is required. Excellent communication, presentation, and interpersonal skills, as well as the ability to adapt training methods to different learning styles and levels of expertise, are essential for success in this role.,