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Trainer & QA - Call Center

Trainer & QA - Call Center

Imarque Solutions

2 - 4 years

2 - 3 Lacs

Chennai

Posted:6 days ago| Platform:

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Skills Required

Telugu Call Audit trainer Quality Analysis Hindi Customer Service Training Process Training Soft Skills Training Presentation Skills Call Monitoring English Sales Training communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a quality analyst on papers. Proficient in MS Office. Excellent analytical and listening skills. Walk-in -- Monday to Saturday (10 am to 6pm) Contact person and details: Balaji.A 8807755992 (Directly whatsapp Your Resume with subject as Position you Looking for ) Venue and location IMARQUE SOLUTIONS PRIVATE LIMITED(BPO) MaanSarovar Tower, 271A, Scheme Rd, Teynampet, Chennai, Tamil Nadu 600018 Landmark: Near Anna Arivalayam Email: Balaji.a@imarque.co.in

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Imarque Solutions

www.imarquesolutions.com

Information Technology and Services

San Francisco

50-200 Employees

38 Jobs

Key People

John Doe

CEO
Jane Smith

CTO
Alice Johnson

COO

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