Trainer

Firstsource

4 - 9 years

3 - 8 Lacs

Hyderabad

Posted:1 day ago| Platform:

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Skills Required

Healthcare Bpo Trainer US Healthcare Bpo Training RCM Process Training Customer Service Training inbound Voice Process US Process Training UHG outbound International Voice Process International BPO AR calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking an experienced Trainer with a strong background in US Healthcare processes and contact center operations. The ideal candidate will be responsible for delivering high-impact training programs to new hires and existing employees, ensuring readiness for client interactions and operational excellence.

Key Responsibilities:

Deliver training sessions on
US Healthcare
processes including Claims, billing, eligibility, and customer service protocols.
Facilitate onboarding and nesting programs for new hires in a contact center setup.
Collaborate with operations, quality, and client teams to ensure training alignment with business goals.
Conduct refresher and upskilling sessions for existing staff based on performance and process updates.
Maintain training effectiveness through assessments, feedback, and continuous improvement.
Support process transitions and updates through timely training interventions.
Create and update training materials, SOPs, and e-learning content.
Participate in calibration sessions with QA and client teams.
Provide floor support and troubleshoot process-related queries post-training.

Eligibility Criteria:

Minimum 1-2 years of experience in training roles within US Healthcare contact center operations.

Interested Candidates share your CV - deepalakshmi.rrr@firstsource.com / 8637451071

Disclaimer:

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