Senior AR Executive_ US Healthcare MD Boss

1.0 - 5.0 years

2 - 6 Lacs

gurugram

Work from Office

- Must have experience in credentialing and should be an AR analyst to fix the Denia - Gurgaon Location, Both Side Cab, Only Work From Office, "NO Work from Home" - Net Salary Upto Rs.50,000 - What's app CV @ 9560158261 Perks and benefits Incentive

Posted 22 hours ago

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Trainer Firstsource

4.0 - 9.0 years

3 - 8 Lacs

Hyderabad

Work from Office

We are seeking an experienced Trainer with a strong background in US Healthcare processes and contact center operations. The ideal candidate will be responsible for delivering high-impact training programs to new hires and existing employees, ensuring readiness for client interactions and operational excellence. Key Responsibilities: Deliver training sessions on US Healthcare processes including Claims, billing, eligibility, and customer service protocols. Facilitate onboarding and nesting programs for new hires in a contact center setup. Collaborate with operations, quality, and client teams to ensure training alignment with business goals. Conduct refresher and upskilling sessions for existing staff based on performance and process updates. Maintain training effectiveness through assessments, feedback, and continuous improvement. Support process transitions and updates through timely training interventions. Create and update training materials, SOPs, and e-learning content. Participate in calibration sessions with QA and client teams. Provide floor support and troubleshoot process-related queries post-training. Eligibility Criteria: Minimum 1-2 years of experience in training roles within US Healthcare contact center operations. Interested Candidates share your CV - deepalakshmi.rrr@firstsource.com / 8637451071 Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or deepalakshmi.rrr@firstsource.com

Posted 3 weeks ago

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Quality Analyst Firstsource

4.0 - 9.0 years

3 - 6 Lacs

Hyderabad

Work from Office

Participate in and/or lead calibration sessions with Client partners, Trainers/Subject Matter Experts, Team Leaders and other Quality Analysts to ensure consistency in scoring and feedback delivery Generate regular quality performance reports (e.g., daily, weekly, monthly) highlighting key trends, areas of concern, and opportunities for improvement. Ensure agent adherence to all company policies, procedures, regulatory guidelines (e.g., CMS regulations for Medicare), and client-specific requirements and escalate potential compliance risks based on audit findings. Assess the overall member experience and identify opportunities to improve caller satisfaction. Participate in performance review discussions with Operations where quality data is relevant and offer support agent performance improvement initiatives. Strong Healthcare Background (Non-negotiable): In-depth knowledge of US healthcare , Medicare , Medicaid, ACA, and/or private health insurance plans, benefits, and terminology. Comprehensive understanding of healthcare regulations including HIPAA, CMS guidelines, and state-specific privacy laws. Demonstrated Expertise in Quality Assurance: Proven experience in conducting comprehensive call/interaction monitoring and audits. Strong analytical skills with the ability to interpret complex data, identify trends, and pinpoint root causes of quality issues. Proficiency in developing and implementing effective quality improvement plans. Experience in generating reports using Excel or other platforms Ability to lead and participate in calibration sessions to ensure consistency and objectivity. Interested Candidates share your CV - deepalakshmi.rrr@firstsource.com / 8637451071 Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or deepalakshmi.rrr@firstsource.com

Posted 3 weeks ago

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Senior AR Executive_ US Healthcare MD Boss

1.0 - 5.0 years

2 - 6 Lacs

Gurugram

Work from Office

Posted 3 months ago

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