2 - 7 years

2 - 3 Lacs

Posted:22 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Key Responsibilities:

  • Deliver engaging training sessions for new hire batches and existing agents
  • Prepare training plans, content, and assessments aligned with client expectations
  • Train agents on customer service etiquette, communication skills, and process knowledge
  • Track and evaluate training effectiveness using performance metrics and feedback
  • Coordinate with operations, quality, and HR teams to identify learning gaps
  • Maintain training MIS, reports, and documentation regularly
  • Conduct floor support and nesting supervision post-training

Key Skills Required:

  • Strong communication and facilitation skills
  • In-depth understanding of BPO customer service (inbound/outbound, voice/non-voice)
  • Excellent interpersonal and coaching abilities
  • Basic knowledge of CRM tools and call center systems
  • Analytical mindset to measure training impact

Preferred Qualifications:

  • HSC / Graduate
  • 13 years experience as a Customer Service Trainer in a BPO setup

Contact below :-

HR - Aryan

mob - 9767553556

HR Manager - Pinky Yadav

mob - 7977519951

Email - pinkyy@eosglobe.com

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