Trade Desk Manager

Role Overview: As a Trade Desk Manager in the Branch Banking department, your main responsibility will be to manage trade and forex operations for branches. You will oversee and guide assigned branches in trade transactions while collaborating closely with branches, trade operations, product, and compliance teams to ensure efficient processing of trade transactions for superior customer service. Key Responsibilities: - Review and process the trade documents submitted by branches as the first level of scrutiny - Ensure timely and accurate processing of all Trade and Forex operations for assigned branches - Ensure transactions comply with regulatory requirements under current RBI and FEMA guidelines as well as internal policies and procedures - Manage exceptions, track transaction status, and resolve queries/discrepancies raised by the trade processing unit in a timely manner - Handle all client complaints appropriately and provide resolutions within the defined Turnaround Time (TAT) - Conduct meetings with key clients and engage proactively with customers on important matters - Demonstrate a good understanding of RBI & FEMA regulations and UCPDC - Coordinate with internal stakeholders such as the trade processing unit, product team, and compliance unit to ensure timely processing - Monitor and efficiently handle back-office activities of branches - Assist in transactional regulatory checks as required - Follow up with clients for regulatory outstanding with the monitoring team as needed - Manage documentation related to complex transactions like capital accounts transactions and follow up with branches and trade processing unit Qualification Required: - Graduation: Bachelors in Engineering / Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Management - Experience: 5 to 10 years of relevant experience,