Trade Desk Manager

Role Overview

We are seeking a Trade Desk Manager (Cross-Border Trade) to lead and strengthen our trade desk operations. In this role, you will oversee end-to-end trade execution from transaction processing and

documentation collection and scrutiny to compliance alignment and client servicing.

As the key link between clients, banks, and internal teams, you will guide exporters and importers through complex cross-border transactions, ensuring smooth, compliant, and timely trade flows. This position

requires a blend of operational rigor and relationship management, driving faster realization of payments, reduced risk, and an exceptional client experience.

Key Responsibilities

• Execute daily transactions across exports, imports, advance/final payments, collections, LCs, guarantees, and trade loans within defined SLAs.
• Monitor due dates, acceptance and settlement schedules; ensure timely realization of export proceeds by clearing reconciliations and preventing aging pendencies.
• Prepare and authorise payment instructions (SWIFT/NEFT/RTGS/IMPS) with strong cut-off discipline.
• Support reconciliation of inward/outward remittances, avoiding pending items and ensuring Nostro/Vostro accuracy.
• Scrutinize invoices, transport documents, insurance, and LC terms; resolve discrepancies with clients/branches and ensure full policy and regulatory compliance.
• Act as primary point of contact for clients on documentation and process requirements; proactively resolving disputes and escalations while supporting RMs.
• Follow SOPs, sanctions checks, TBML safeguards, and maintain complete records for audit and regulatory review.
• Identify gaps and drive automation/process improvements in transaction monitoring, reporting, and reconciliation.

Key Performance Indicators

• Adherence to TAT for transaction lodgments, issuances, and settlements.
• Reduction in discrepancies and error rates across documentation and processing.
• Zero penalties, chargebacks, or compliance misses.
• Minimal reconciliation aging and pending items.
• High CSAT/NPS scores reflecting superior client servicing.

Skills & Tools

• Strong knowledge of Export/Import trade flows, including LCs, collections and guarantees; familiar with UCP 600, URC 522, ISBP.
• Working knowledge of SWIFT MT7xx messages and trade processing platforms (Finacle, Omni, Trade Factory, etc.).
• Solid understanding of FEMA, RBI guidelines, AML/OFAC requirements, with hands-on experience in EDPMS/IDPMS reporting.
• Proficiency in MS Excel and MIS for reconciliations, dashboards, and exception tracking.
• Strong capability in document review, discrepancy resolution, and meeting critical cut-offs with accuracy and speed.
• Effective engagement across internal teams (RMs, Ops, Compliance) and external stakeholders(clients, banks, logistics partners).