Tr Customer Support Officer

Role : Tr Customer Support Officer - BPO Location : Pune/Mangalore Who are we looking for? Graduate freshers with excellent communication skills Analytical skills Technical Skills: Operating the computer- Intermediate MS Office - Intermediate Avaya/Phone Operating skills - Beginner Fluent in Spoken and written English with effective Business Communication Communication in neutral accent over phone Active listening and probing skills Basic knowledge of Insurance Typing Speed 30 WPM Process Skills: Respond to customer queries via inbound/outbound calls and emails within defined SLA s Record interaction using client system with proper classification Refer Knowledge base and perform task as per defined process Follow up and closure of interactions to ensure customer satisfaction Passionate about customer service Comfortable with Rotational shifts, extended working hours and weekly offs. Candidate should clear the V&A and online typing tests Behavioral Skills : Positive energy Positive attitude Self learner Qualification: Any Graduate, Freshers can apply About Mphasis