Tour Operations Manager

We are seeking a Senior Business Analyst to join our global Customer Insights & Analytics team. This role is ideal for an experienced analytics professional who enjoys translating complex data into actionable customer insights and collaborating with team members to influence decision-making.

You will play a key role in crafting customer understanding across Travelopia s brands, supporting sales and marketing efficiency, and using modern analytics tools and AI capabilities.

• Competitive salary and bonus scheme
• Flexible working hours with a hybrid working model
• Opportunities to collaborate with global teams
• Strong learning and development support
• Clear pathways for career progression
• An inclusive and encouraging working environment

• Examine intricate customer datasets to provide practical insights that guide leadership and cross-functional groups.
• Conduct customer segmentation analyses, including RFV (Recency, Frequency, Value) modeling and repeat purchase behavior analysis.
• Assess sales and marketing outcomes across initiatives to support data-driven customer engagement and revenue growth.
• Validate business hypotheses using structured, high-quality analytical approaches.
• Ensure analytical accuracy through validation, peer review, and quality control.

• Compose and build advanced dashboards in Power BI to track marketing and sales performance.
• Convert intricate data into clear, engaging stories for both technical and non-technical audiences.
• Partner with teams to improve data collection, consistency, and reporting processes.
• Proactively identify and resolve data quality and reporting issues.

• Communicate insights clearly through presentations and storytelling tailored to senior collaborators.
• Provide data-driven recommendations and articulate business implications.
• Align with business teams on analytical requirements, project scope, and success criteria.
• Support analytics project planning, delivery timelines, and risk management.
• Act as a trusted partner to Travelopia brands on customer data and insights.

• Use AI tools such as Microsoft Copilot and Claude to support analysis, hypothesis generation, and insight development.
• Apply AI-assisted techniques to improve dashboard development and storytelling.
• Collaborate with data and technology teams to explore advanced analytics and automation opportunities.

• 4 6 years experience in analytics, ideally within sales, marketing, or customer insights
• Demonstrated ability to analyze extensive datasets to provide practical insights
• Strong capability in building Power BI dashboards and data visualization
• Experience presenting insights and recommendations to senior collaborators
• Strong analytical thinking, problem-solving, and attention to detail
• Strategic approach with the ability to connect data to business outcomes

• Microsoft Excel, PowerPoint, Power BI
• SQL and Power Query
• Python and/or R
• Statistical analysis techniques
• AI exposure, including prompting with Microsoft Copilot
• Familiarity with Microsoft Fabric data agents is desirable

• Clear and confident verbal and written communication
• Strong planning, organization, and time-management skills
• Collaborative approach with a proactive attitude
• Dedication to quality, ownership, and continuous improvement