Total Rewards Associate

Job Description

Skill required: Compensation & Benefits - Reward Strategies Designation: Total Rewards Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThis role provides client services for Comp & Benefits to ensure tasks are completed correctly and resource efficiencies are maintained, works closely with Delivery Service Management to identify and escalate client issues; obtains and confirms pending information / documentation, and adds and amends transaction information to client/systems responding to changes (via e-mail / telephone) so as to maintain a current visible HR records for the client. candidates with Compensation & Benefits experience Read, understand and analyze client process as per the business rules. Execute full range of the process accurately and timely as a hands on processor. Escalate issues and seek advice when faced with complex issues/problems. Follow Work Instructions while processing Highlight any anomalies in Work Instructions/process documentation to the SME/Leads. Participate in client conference calls, where required and manage appropriate documentation. Perform "Root Cause Analysis" on issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls In Rewards Strategy you will establish rewards strategies that attract and retain the best talents in the organization.Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Update process metrics on daily basis and maintain MIS. Always demonstrate the highest level of customer service. Pay close attention to detail and follow through to resolve any outstanding issues. Goes beyond immediate requests and activities to ensure both own and related tasks are completed. Update client applications accurately and quickly in accordance with the appropriate User Guides. Ensure assigned tasks are completed accurately in timely fashion. Ensure and maintain the security and confidentiality of client data. What are we looking for? Adaptable and flexible Ability to perform under pressure Problem-solving skills Detail orientation Ability to establish strong client relationship Bachelors degree (Any discipline)"Essentials : 1 - 2 yrs. business experience with Comp & Benifits and Performance management backgroundDesirable: Exposure to BPO industry" Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Activley Participate in team activities & Organizational initiatives Knowledge of Comp & Benefits and Performance management Processes. Strong command on written and verbal English language Knowledge of MS Office/Excel Skills would be a plus Knowledge of Successfactors would be a plus " Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. Resilient and able to work under pressure Organization & prioritisation skills to deliver as per deadlines Attention to detail & quality driven- in communications and all system transactions Demonstrate high levels of confidentiality Team Work & collaboration Multi-cultural awareness Flexibile to work in Shifts" Qualifications Any Graduation