Tools Support L2 professional

CMS It Services

5 - 10 years

3 - 6 Lacs

navi mumbai

Posted:None| Platform:

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Skills Required

c++ solarwinds summit javascript java matlab python arcgis maven intellij idea application development gradle idl git fortran linux oops physics multithreading html shell scripting

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled professional with 5 to 10 years of experience to join our team as a Tools Support L2 specialist in CMS IT Services Private Limited, located in the BPO/Call Centre industry.

Roles and Responsibility

Provide technical support and troubleshoot tools-related issues.
Collaborate with cross-functional teams to resolve complex problems.
Develop and implement process improvements to enhance tool performance.
Conduct regular maintenance and updates of tools and equipment.
Analyze data and metrics to identify trends and areas for improvement.
Train and guide junior team members on tool usage and best practices.

Job Requirements

Strong understanding of tools and technologies used in the BPO/Call Centre industry.
Excellent problem-solving skills and attention to detail.
Ability to work effectively in a fast-paced environment and prioritize tasks.
Strong communication and interpersonal skills.
Experience with troubleshooting and resolving complex technical issues.
Familiarity with industry-standard protocols and procedures.

Experience on Summit & solarwinds
Tech / B.E/ Technical Grads.

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