5.0 - 10.0 years

3 - 6 Lacs

Navi Mumbai

Work from Office

We are looking for a skilled professional with 5 to 10 years of experience to join our team as a Tools Support L2 specialist in CMS IT Services Private Limited, located in the BPO/Call Centre industry. Experience: 5 Years Experience on Summit & solarwinds Tech / B.E/ Technical Grads. Roles and Responsibility Provide technical support and troubleshoot tools-related issues. Collaborate with cross-functional teams to resolve complex problems. Develop and implement process improvements to enhance tool performance. Conduct regular maintenance and updates of tools and equipment. Analyze data and metrics to identify trends and areas for improvement. Train and guide junior team members on tool usage and best practices. Job Requirements Strong understanding of tools and technologies used in the BPO/Call Centre industry. Excellent problem-solving skills and attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with troubleshooting and resolving complex technical issues. Familiarity with industry-standard protocols and procedures.

Posted 4 days ago

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