Toll operations manager

The Toll Operations Manager position at Interise Trust is a full-time on-site role based in Srikakulam. As the Toll Operations Manager, you will be responsible for overseeing the day-to-day operations of toll plazas to ensure smooth and efficient toll collection processes. Your duties will include managing toll staff, ensuring compliance with safety and operational protocols, addressing customer complaints, and maintaining accurate toll collection records. Additionally, you will coordinate with maintenance teams for equipment upkeep, analyze toll data for reporting purposes, and implement strategies to enhance toll operations and customer service. To excel in this role, you should possess strong Operations Management and Supervisory skills, along with experience in Toll Collection Systems and Equipment Maintenance. Your leadership and team management abilities will be crucial in ensuring the effective functioning of toll plazas. Excellent Customer Service and Conflict Resolution skills are essential for addressing customer concerns and maintaining positive relationships. Proficiency in Data Analysis and Reporting will enable you to generate insights from toll data for decision-making purposes. Effective communication and interpersonal skills are key to collaborating with various teams and stakeholders. The ability to handle operational challenges on-site in Srikakulam is essential for this role. While experience in highway operations or civil engineering is advantageous, a Bachelor's degree in Business Administration, Operations Management, Civil Engineering, or a related field is preferred. Join Interise Trust as a Toll Operations Manager and contribute to redefining global standards in the operations and maintenance of Indian highways. Shape India's infrastructure transformation and be a part of a dynamic team dedicated to delivering a superior experience for road users.,