Ticketing Specialist

Job Description

Business Unit: Business Support Service (BSS) Job Type: Work from office Location: Panjim, Goa Company Profile Open Destinations Limited is a leading services and technology provider exclusive to the travel industry, with more than 25 years’ real-world experience. Our team consists of have 700+ travel professionals who work 24X7 with 100+ customers globally to support and scale travel businesses. Duties & Responsibilities  Monitor and manage all client pseudo's queues to ensure timely and accurate processing of tasks.  Conduct audits of airline tickets in Global Distribution Systems (GDS) to verify accuracy and compliance with airline policies and procedures.  Handle the re-issuance of airline tickets as per client requests and airline regulations, ensuring minimal disruption to travel plans.  Calculate fees for voluntary changes/cancellation charges for all fare types using manual entries and rapid reprice.  Queue Management and Deposit Queue Management  Communicate with clients to address queries and errors reported via email promptly and professionally, providing efficient resolutions.  Collaborate with internal teams to resolve any operational issues and ensure smooth workflow.  Maintain detailed records and documentation related to operations tasks for reference and auditing purposes. Required Skills  A good grasp on English, with excellent communication skills.  Proficiency in using Galileo Global Distribution Systems (GDS) and experience with International (UK) airline ticketing systems.  Should be skilled in various fare types – Agency Consolidated & Private Fares, Corporate fares, ITX & Net Remit fares, Seeman, Marine & Offshore Fares, Oil & Gas Fares, NDC, CAT35 Fares, Cluster fares, Concessionary tickets.  Knowledge of airline ticketing procedures and regulations is a plus.  Should be an effective team contributor with good interpersonal skills.  Analytical approach to work and attention to detail and accuracy. Additional/Preferred Skills  Air fare ticketing Background.