Open Destinations Infotech Pvt Ltd

Business Unit: Business Support Service (BSS) Job Type: Work from office Location: Panjim, Goa Company Profile Open Destinations Limited is a leading services and technology provider exclusive to the travel industry, with more than 25 years’ real-world experience. Our team consists of have 700+ travel professionals who work 24X7 with 100+ customers globally to support and scale travel businesses. Duties & Responsibilities  Monitor and manage all client pseudo's queues to ensure timely and accurate processing of tasks.  Conduct audits of airline tickets in Global Distribution Systems (GDS) to verify accuracy and compliance with airline policies and procedures.  Handle the re-issuance of airline tickets as per client requests and airline regulations, ensuring minimal disruption to travel plans.  Calculate fees for voluntary changes/cancellation charges for all fare types using manual entries and rapid reprice.  Queue Management and Deposit Queue Management  Communicate with clients to address queries and errors reported via email promptly and professionally, providing efficient resolutions.  Collaborate with internal teams to resolve any operational issues and ensure smooth workflow.  Maintain detailed records and documentation related to operations tasks for reference and auditing purposes. Required Skills  A good grasp on English, with excellent communication skills.  Proficiency in using Galileo Global Distribution Systems (GDS) and experience with International (UK) airline ticketing systems.  Should be skilled in various fare types – Agency Consolidated & Private Fares, Corporate fares, ITX & Net Remit fares, Seeman, Marine & Offshore Fares, Oil & Gas Fares, NDC, CAT35 Fares, Cluster fares, Concessionary tickets.  Knowledge of airline ticketing procedures and regulations is a plus.  Should be an effective team contributor with good interpersonal skills.  Analytical approach to work and attention to detail and accuracy. Additional/Preferred Skills  Air fare ticketing Background.

Department : Software Development Reporting To: Technical Project Manager (TPM) Location : Panaji, Goa - India Job Type : Work from office Duties and Responsibilities: As a Lead developer you shall be part of an exciting and rapidly expanding team whose responsibility is to put the clients’ vision into reality. Your primary role would be Software development in .Net framework. Collaborate with cross-functional teams, including TPM’s, BA’s and developers to understand business requirements and develop web applications adhering to coding standards and best practices. Completion of the assigned tasks within the agreed timescale with high reliability and minimal defects.  May be assigned to work within a development team or alone. Must be self-reliant in completion of advanced fault finding and debugging. Design and develop new applications, as well as enhancements to existing applications Conduct thorough testing to ensure application functionality and stability Provide technical support to resolve issues related to developed applications. Create and maintain documentation throughout the software development life cycle Conduct code review and work as a mentor to the junior developers Provide task estimates. Expected to work on complex tasks Skills Required: Solid understanding and strong proficiency in C# and the .NET Framework Experience with ASP.NET (Web forms/MVC) to build scalable web applications. Experience in working with Angular JS/Angular is a plus. Solid understanding of RDBMS, preferably using Microsoft SQL Server. Good knowledge of SQL Joins, SQL Queries, Stored procedures, User defined functions. Proficiency in writing efficient, secure, and well-documented code Solid understanding of Entity Framework and fluent in writing LINQ Queries Experience with RESTful web services and API integration Stay updated on industry trends and advancements in .NET development Knowledge of code versioning systems, preferably SVN Good knowledge and experience with front-end technologies such as HTML, CSS, and JavaScript Ability to work collaboratively in a team environment Having keen attention to facts and be able to catch errors and bugs before they become a problem Excellent problem-solving, analytical , debugging skills with ability to think critically Strong communication, interpersonal skills and collaboration abilities to work effectively within a team. Ability to learn and adapt to new technologies and frameworks. Ability to do effective task estimation, code reviews and mention junior resources in the team. Experience Required; Minimum of 5 years of experience in software development. Qualifications Required: Graduate in Computer Science or IT Engineering fields preferred. Graduate in other field of studies with relevant experience.