Ticketing Manager

As a Ticketing Executive at Santamonica Travels Pvt Ltd, you will be responsible for handling all aspects of ticketing and reservations to ensure accurate and timely issuance of travel tickets for customers. Your role will involve direct interaction with customers, airlines, and internal teams to provide exceptional service and seamless travel experiences. Your key responsibilities will include booking and issuing airline tickets (both domestic and international) using ticketing platforms such as Amadeus, Sabre, and Galileo. You will need to ensure compliance with airline policies and regulations during ticket issuance, assist customers with flight inquiries, schedule changes, and cancellations, as well as provide travel recommendations and manage re-issuance of tickets for date or flight changes. Additionally, you will be responsible for processing refunds as per airline policies, maintaining accurate records of transactions, and coordinating with airlines and travel partners for any escalations or special requirements. Handling customer complaints or issues promptly and professionally, providing solutions for disrupted travel plans like delays or cancellations, and promoting ancillary services such as travel insurance, hotel bookings, and holiday packages will also be part of your role. To excel in this position, you are expected to have a Bachelor's degree in Travel & Tourism or a related field, along with at least 4-5 years of experience in ticketing or travel operations. Proficiency in GDS platforms (Amadeus, Sabre, Galileo, or equivalent), familiarity with fare rules, taxes, and airline regulations, excellent communication and customer service skills, attention to detail, and the ability to multitask in a fast-paced environment are essential technical and soft skills required for this role. Preferred qualifications include IATA certification or a diploma in travel and tourism, as well as knowledge of multiple languages, especially regional or international. Key attributes that will help you succeed in this role include problem-solving skills, a customer-first approach, the ability to work independently and as part of a team, and strong organizational and time management skills.,