Ticketing Executive

Company Description

My Travel Way is a leading brand in the Travel Industry in India, specializing in tailor-made holidays to various destinations. The company is committed to providing high-quality travel solutions that exceed customer expectations, with a focus on Corporate & Business Tours. Services offered include hotel bookings, air tickets, bus tickets, travel insurance, and customized package tours.

Role Description

This is a full-time on-site role as a Ticketing Executive located in Ahmedabad. The Ticketing Executive will be responsible for ticket sales, communication with customers, providing excellent customer service, making reservations, and driving sales for travel packages.

Key Job Responsibilities:

• Handle

  domestic flight bookings

  through GDS (Amadeus/Galileo) or airline websites
• Issue, reissue, and cancel tickets as per client requirements
• Check fare rules, rescheduling policies, and cancellation charges
• Coordinate with clients for itinerary confirmation and travel preferences
• Share competitive fare options, routes, and airline schedules
• Maintain accurate and updated booking records and invoices
• Handle urgent travel requests and resolve travel-related issues promptly
• Provide excellent customer service via phone, email, and WhatsApp

Required Skills & Qualifications:

• Graduate (any stream); preference to candidates with Travel & Tourism diploma
• Familiarity with airline portals, GDS systems (Amadeus, Galileo), and domestic travel norms
• Good verbal and written communication in English and Hindi
• Basic computer knowledge – MS Office, Internet, Email
• High attention to detail, customer handling, and problem-solving ability

What we Offer:

• Friendly work environment with growth opportunities
• On-the-job training for freshers
• Employee travel discounts
• Incentives for high performance