Ticketing Executive

Mantras2success Consultants

0 - 4 years

4 - 15 Lacs

Ahmedabad Gujarat India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Ticketing Iata Galileo Fare Construction Gds

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities
:
Flight Reservations & Ticket Issuance
:
Book and issue international air tickets using GDS platforms (e.g., Galileo, Amadeus, Sabre), ensuring
accuracy
in fare selection and
itinerary construction
.
Reissuance, Exchanges & Refunds
:
Process
ticket modifications
, cancellations, reissues, and refunds in line with
airline policies
and fare rules.
Fare Construction & Optimization
:
Construct and verify
international fares and routings
manually and via GDS to ensure
cost-effective options
for clients.
Customer Support
:
Assist clients with
queries
related to international flights, including baggage policies, seating, check-in requirements, and schedule changes.
Ensure Compliance
:
Stay
up-to-date
with
airline regulations
,
IATA standards
, visa and entry requirements, and
international travel advisories
to provide accurate information.
PNR Management
:
Efficiently manage
Passenger Name Records (PNRs)
, ensuring they are ticketed, updated, and queued for follow-up actions.
Coordination with Airlines & Vendors
:
Liaise with
airline representatives
to resolve ticketing issues, confirm
special service requests (SSR)
, and ensure smooth communication.
Accuracy & Documentation
:
Maintain meticulous
records
of tickets issued, fare sheets, refunds processed, and supplier communications for
audit
and reference.
Reporting & Reconciliation
:
Coordinate with the
accounts team
for
invoice generation
, fare reconciliation, and payment processing.
Handle Group Bookings (if required)
:
Support
group fare negotiations
and manage group
PNRs
for international travel.
Qualifications
:
Experience
: Minimum 2-4 years of hands-on experience in
international air ticketing
.
GDS Systems
: Strong knowledge of
GDS platforms
(Amadeus, Sabre, Galileo, etc.).
Knowledge
: Familiarity with
IATA
and airline
fare rules
, refund policies, and
international routing
.
Skills
:
Excellent
attention to detail
and
problem-solving
abilities.
Ability to work efficiently in a
fast-paced
,
deadline-driven environment
.
Good
written and verbal communication
skills in
English
; additional language skills are a plus.
Key Skills
:
IATA
Galileo
GDS
Ticketing
Tourism
International Air Ticketing
Fare Construction

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