Ticketing Executive in North Goa

Key Responsibilities

• Be the first point of contact for all booking enquiries
• Help visitors to book, amend, or cancel general admission, event, and exhibition tickets
• Respond to requests from visitors with additional access requirements and help them plan their visit
• Receive special requests such as venue hire requests or school visits, etc, providing additional information about the venue to ensure groups have the best possible visit
• Manage the Museum’s internal bookings and ticketing system
• Receive and review all internal requests to book rooms or host events
• Resolve double-bookings and clashes, using initiative to offer alternative solutions
• Deliver or circulate a daily briefing, informing teams of any planned activity and tickets sold for the day
• Produce and circulate a regular admissions report and provide colleagues with more in-depth data on request
• Liaise directly with the Museum’s booking and ticketing system provider, Access, to maintain the system and support future system development projects
• Support the successful operational delivery of all types of events
• Work with internal event leads to create a delivery plan, ensuring key operational information is available and maintained on the booking system
• Book necessary equipment and schedule appropriate staff
• Create and share a report on sales and attendance rates
• Lead on the VIP & school groups, etc, visits
• Develop a schedule for each school or group
• Book appropriate spaces and equipment; arrange and brief staff
• Ensure any refreshments are provided on time and presented to a high standard
• Take payment by invoice, over the phone, or in person
• Follow up with the group leader after their visit to gather feedback and encourage repeat visits
  

Key Responsibilities