Key Responsibilities Be the first point of contact for all booking enquiries Help visitors to book, amend, or cancel general admission, event, and exhibition tickets Respond to requests from visitors with additional access requirements and help them plan their visit Receive special requests such as venue hire requests or school visits, etc, providing additional information about the venue to ensure groups have the best possible visit Manage the Museum’s internal bookings and ticketing system Receive and review all internal requests to book rooms or host events Resolve double-bookings and clashes, using initiative to offer alternative solutions Deliver or circulate a daily briefing, informing teams of any planned activity and tickets sold for the day Produce and circulate a regular admissions report and provide colleagues with more in-depth data on request Liaise directly with the Museum’s booking and ticketing system provider, Access, to maintain the system and support future system development projects Support the successful operational delivery of all types of events Work with internal event leads to create a delivery plan, ensuring key operational information is available and maintained on the booking system Book necessary equipment and schedule appropriate staff Create and share a report on sales and attendance rates Lead on the VIP & school groups, etc, visits Develop a schedule for each school or group Book appropriate spaces and equipment; arrange and brief staff Ensure any refreshments are provided on time and presented to a high standard Take payment by invoice, over the phone, or in person Follow up with the group leader after their visit to gather feedback and encourage repeat visits Key Responsibilities About Company: Drishti Tech is an integrated business solutions IT company. Headquartered in South Mumbai, our company is spearheaded by key members of the Drishti Group core management. With over 30 years of varied business experience, Drishti Tech team provides end to end implementation and customization services for Odoo ERP, Google apps, and other leading applications. We are an ISO 9001:2008 and 27001:2005 certified company for quality assurance and security.
Key Responsibilities Be the first point of contact for all booking enquiries Help visitors to book, amend, or cancel general admission, event, and exhibition tickets Respond to requests from visitors with additional access requirements and help them plan their visit Receive special requests such as venue hire requests or school visits, etc, providing additional information about the venue to ensure groups have the best possible visit Manage the Museum's internal bookings and ticketing system Receive and review all internal requests to book rooms or host events Resolve double-bookings and clashes, using initiative to offer alternative solutions Deliver or circulate a daily briefing, informing teams of any planned activity and tickets sold for the day Produce and circulate a regular admissions report and provide colleagues with more in-depth data on request Liaise directly with the Museum's booking and ticketing system provider, Access, to maintain the system and support future system development projects Support the successful operational delivery of all types of events Work with internal event leads to create a delivery plan, ensuring key operational information is available and maintained on the booking system Book necessary equipment and schedule appropriate staff Create and share a report on sales and attendance rates Lead on the VIP & school groups, etc, visits Develop a schedule for each school or group Book appropriate spaces and equipment; arrange and brief staff Ensure any refreshments are provided on time and presented to a high standard Take payment by invoice, over the phone, or in person Follow up with the group leader after their visit to gather feedback and encourage repeat visits Key Responsibilities About Company: Drishti Tech is an integrated business solutions IT company. Headquartered in South Mumbai, our company is spearheaded by key members of the Drishti Group core management. With over 30 years of varied business experience, Drishti Tech team provides end to end implementation and customization services for Odoo ERP, Google apps, and other leading applications. We are an ISO 9001:2008 and 27001:2005 certified company for quality assurance and security.