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TVS Motor
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Territory Service Manager (2W)

Territory Service Manager (2W)

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

TVS Motor

3 - 8 years

0 Lacs

varanasi uttar pradesh

Posted:2 weeks ago| Platform: Indeed logo

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Skills Required

service mobility sustainability persistence leadership efficiency audit training updating model engineering

Work Mode

On-site

Job Description

Job Description

About the company -TVS Motor Company is a reputed two and three-wheeler manufacturer globally, championing progress through Mobility with a focus on sustainability. Rooted in our 100-year legacy of Trust, Value, and Passion for Customers and Exactness, we take pride in making internationally aspirational products of the highest quality through innovative and sustainable processes. The Company was started in 1979 as the flagship brand of TVS Group, which was founded by T.V. Sundaram lyengar. Under the persistence and diligent leadership of the Chairman Emeritus, Venu Srinivasan, the company has become the largest member of the TVS Group in terms of size and turnover. Prof Sir Ralf Dieter Speth, Chairman, TVS Motor Company and Sudarshan Venu, Managing Director, TVS Motor Company are forging a bright path for the future of the company.

Today, TVS Motor is present in 80+ countries and has over 50million happy customers in India. The Company also has strong socially responsible focus and supports the Srinivasan Services Trust to carry out numerous sustainable initiatives to positively contribute to the lives of communities across regions.

Group Company: TVS Motor Company

Designation: Territory Service Manager (2W)

Position description: Implement company’s service standards & policies at the preowned vehicles outlet and help the dealers to grow their service business Accountable to improve customer satisfaction in assigned territories.

Primary Responsibilities:

Dealer Business:

a. Improve service business of dealer.

b. To improve service operational efficiency in workshop to improve customer satisfaction and profitability.

c. Ensure availability of genuine parts supplied by TVSM recommended source

Improve PSF Score:

a. Improve PSF through service process audit & take corrective actions to improve service standards at workshop. Get involved in specific details, which require immediate attention.

b. Contact customers at regular interval by telephone /personal meeting and understand their expectation & take counter measures. Assist the dealers to close the customer complaints within 48 hours.

c. Improve the capability level of dealer’s service team and give on the job training in areas of product knowledge, service repair standards, special tools, and customer handling skills& customer

d. satisfaction, updating the mechanics knowledge through Competitor model training.

Product Quality

a. Focus on turnaround time and ensure trouble free vehicles to preowned 2wheeler customers.

Educational qualifications preferred

Degree: Bachelor of Engineering - BE

Behaviour competencies

Technical Expertise
Interpersonal relationship
Operational Excellence
Leadership and People Management
Customer Focus

Required work experience

Industry: Automotive industry.
Years of experience: 3 to 8

Job Snapshot

Updated Date

15-10-2025

Job ID

JOB ID_03806

Department

Office of Chairman Emeritus

Location

Uttar Pradesh, Varanasi, Uttar Pradesh, India

Experience

3 - 8 Years

Employee Type

White Collar

Employee Sub Type

White Collar - Regular

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TVS Motor

Motor Vehicle Manufacturing

Hosur Tamil Nadu

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Territory Service Manager (2W)