Posted:5 hours ago|
Platform:
Work from Office
Full Time
Customer Centric Role
Quality Product installation Tractor Service within Timeline & Quality . Resolving Customer grievances ( Workshop , Toll free, Social Media & Legal cases) Product complaints resolution with feedback to Plant HO. thru Field Technical reports. Ensure Retention of Customers - Under warranty as well as Post warranty. Conducting field service activities for customers. Ensure CSI amongst top in the industry. Warranty control, audit & dispute handling. Reduce vehicle down time & improve work quality. Managerial Role Ensure Dealership is Profitable & Sustainable Meet Organisational service Business targets like Spares , Lubes, accessories etc. Capability building of dealers Manpower on technical skill and system & processes. Ensures Customer satisfaction among Sales & Dealers to support the function . Inclusion of Channels to propagate business at Dealership level as well as Organizational level. - Service Quality audit , Feedbacks , Field trials , Retro- fitments drives etc
Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma
in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture
Mahindra & Mahindra Limited.
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