Teller

As a Telecaller at ICE Technology Lab, your role will involve engaging with potential and existing clients over the phone in Patna. You will be responsible for presenting details about IT courses, answering inquiries, and collecting customer feedback. Your tasks will also include maintaining client records, scheduling follow-ups, and ensuring high levels of customer satisfaction through professional and empathetic communication. Key Responsibilities: - Engage with potential and existing clients over the phone - Present details about IT courses - Answer inquiries and collect customer feedback - Maintain client records and schedule follow-ups - Ensure high levels of customer satisfaction through professional communication Qualifications: - Strong communication, active listening, and interpersonal skills - Ability to effectively present information and respond to questions - Organizational skills for maintaining accurate customer records and scheduling follow-ups - Proficiency in using basic office tools such as MS Word, Excel, and CRM software - Customer service skills with a problem-solving mindset - Fluency in Hindi and English is preferred - Prior experience in telemarketing, customer service, or a related role is beneficial - High school diploma or equivalent qualification; a bachelor's degree is a plus,