tellecaller

Key Duties & Responsibilities

• Outbound & Follow-Up Calls
• Call leads who registered for MPSC/UPSC webinars: confirm attendance, remind about upcoming session dates/times, resend join-links.
• Conduct follow-up calls post-webinar to gather feedback, answer questions, and encourage signing up for future sessions
• Appointment & Attendance Scheduling
• Schedule and confirm webinar time slots based on registrants' availability.
• Send timely reminders (phone/WhatsApp/email) at defined intervals (e.g., 48 hrs and 2 hrs before).
• Lead Nurturing & Conversion
• Identify interested candidates during follow-ups and pass qualified leads to admissions/sales teams for enrollment.
• Encourage under-engaged leads to re-register for upcoming sessions.
• CRM & Data Management
• Log every interaction in CRM or spreadsheet—include date, call outcome, candidate feedback, reasons for no-shows, and next follow-up steps.
• Maintain and update group statuses: “Confirmed,” “Attended,” “No-show,” “Interested,” “Not interested,” etc.
• Call Reporting & Analysis
• Generate daily/weekly reports: number of calls made, attendance rates, feedback summaries, and conversion statuses.
• Highlight common objections, reasons for drop-outs, and improvement suggestions to HR and marketing teams.
• Script Customization & Knowledge Sharing
• Use and adapt call scripts to suit different candidate profiles. Update scripts based on latest program offerings or feedback. business.
• Share insights and best practices with other telecallers during team huddles/trainings.
• Adherence to Policies & Quality Standards
• Ensure compliance with company policies, data privacy regulations, and CRM
• Maintain courteous, professional tone—adaptable to queries about MPSC/UPSC

Skills & Qualifications

• Ideally 6 months+ experience in telecalling or lead follow-up, especially in education or webinars.
• Fluent in English, Hindi (and Marathi if targeting Pune candidates).
• Strong communication, persuasion, empathy, and patience. superworks.com
• Well versed in MS Office/Google Sheets and CRM tools.

Comfortable handling objections, adapting scripts, working under call/attendance targets.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

• Day shift

Experience:

• 2year: 1 year (Preferred)

Language:

• Marathi (Preferred)

Work Location: In person

Application Deadline: 30/06/2025
Expected Start Date: 25/06/2025