tellecaller

Job Description

Key Duties & Responsibilities Outbound & Follow-Up Calls Call leads who registered for MPSC/UPSC webinars: confirm attendance, remind about upcoming session dates/times, resend join-links. Conduct follow-up calls post-webinar to gather feedback, answer questions, and encourage signing up for future sessions Appointment & Attendance Scheduling Schedule and confirm webinar time slots based on registrants' availability. Send timely reminders (phone/WhatsApp/email) at defined intervals (e.g., 48 hrs and 2 hrs before). Lead Nurturing & Conversion Identify interested candidates during follow-ups and pass qualified leads to admissions/sales teams for enrollment. Encourage under-engaged leads to re-register for upcoming sessions. CRM & Data Management Log every interaction in CRM or spreadsheet—include date, call outcome, candidate feedback, reasons for no-shows, and next follow-up steps. Maintain and update group statuses: “Confirmed,” “Attended,” “No-show,” “Interested,” “Not interested,” etc. Call Reporting & Analysis Generate daily/weekly reports: number of calls made, attendance rates, feedback summaries, and conversion statuses. Highlight common objections, reasons for drop-outs, and improvement suggestions to HR and marketing teams. Script Customization & Knowledge Sharing Use and adapt call scripts to suit different candidate profiles. Update scripts based on latest program offerings or feedback. business. Share insights and best practices with other telecallers during team huddles/trainings. Adherence to Policies & Quality Standards Ensure compliance with company policies, data privacy regulations, and CRM Maintain courteous, professional tone—adaptable to queries about MPSC/UPSC Skills & Qualifications Ideally 6 months+ experience in telecalling or lead follow-up, especially in education or webinars. Fluent in English, Hindi (and Marathi if targeting Pune candidates). Strong communication, persuasion, empathy, and patience. superworks.com Well versed in MS Office/Google Sheets and CRM tools. Comfortable handling objections, adapting scripts, working under call/attendance targets. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Day shift Experience: 2year: 1 year (Preferred) Language: Marathi (Preferred) Work Location: In person Application Deadline: 30/06/2025 Expected Start Date: 25/06/2025