tellecaller

Divine Heart & Multispeciality Hospital

0 years

1 Lacs

lucknow

Posted:1 day ago| Platform: GlassDoor logo

Apply

Skills Required

schedule support resolve data communication crm database healthcare

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Patient Communication: Answer calls/mails, provide info on services, treatments, and appointments, and address queries.
Appointment Management: Schedule, confirm, reschedule, and follow up on patient visits.
Information & Support: Explain hospital services, guide on medication adherence, offer empathetic support, and resolve basic issues. Handle customer inquiries and resolve issues promptly.
Data Management: Update patient records, log call details, and maintain databases accurately.
Lead & Follow-up: Make outbound calls for new patient acquisition and follow-ups on care.
Compliance: Handle sensitive data with discretion, adhering to confidentiality rules

Key Skills & Requirements:

Excellent verbal communication, listening, and interpersonal skills.
Compassionate, patient, and professional demeanor.
Ability to multitask and manage pressure.
Basic computer skills and experience with CRM/database systems.
Understanding of healthcare terminology (for advanced roles).
Telephone etiquette
Customer service
Data entry
Appointment scheduling
Problem resolution

Job Type: Full-time

Pay: From ₹14,000.00 per month

Work Location: In person

More Jobs at Divine Heart & Multispeciality Hospital

IT Executive

Lucknow

1.0 - 1.0 yrs

INR 0 - 0 Lacs

Ayushman mitra

Lucknow

2.0 - 2.0 yrs

INR 0 - 0 Lacs

Research Associate

Lucknow, Uttar Pradesh

3.0 - 5.0 yrs

Salary: Not disclosed

Research Associate

Lucknow

3.0 - 5.0 yrs

INR 0 - 0 Lacs

Assistant Quality Executive

Lucknow, Uttar Pradesh

1.0 - 1.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.