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Telesales Team Leader

0 years

3 - 4 Lacs

Posted:3 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

  • Lead and mentor a team of 8–12 Sales Executives
  • Monitor daily projections, call metrics, follow-ups, and talk time
  • Conduct call audits, identify skill gaps, and deliver training
  • Ensure CRM data hygiene and enforce follow-up discipline
  • Assist with escalated admissions and complex objections
  • Submit daily and weekly performance reports

Critical KPIs

  • Daily Calls: 80+ dials / 40+ connects per TL
  • Projection Accuracy: ≥ 90% verified
  • Talk Time: ≥ 2.5 hours per day
  • Team Admissions: 120–150 per month
  • Call Audits: 10 calls per executive per week
  • Reporting Compliance: 100% EOD and weekly summaries

Job Types: Full-time, Permanent

Pay: ₹30,694.70 - ₹38,310.10 per month

Benefits:

  • Leave encashment
  • Paid sick time

Schedule:

  • Day shift
  • Fixed shift
  • Morning shift

Supplemental Pay:

  • Yearly bonus

Work Location: In person

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