Reports To: Sales Manager / Head of Sales Job Summary: The Telesales Team Leader is responsible for leading, motivating, and managing a team of telesales representatives to achieve and exceed sales targets. This role involves developing and implementing effective sales strategies, providing coaching and training, monitoring performance, and ensuring a high level of customer satisfaction. The Team Leader will play a crucial role in driving team success and contributing to the overall sales objectives of the organization. Key Responsibilities: Team Leadership & Management: * Supervise, motivate, and guide a team of telesales representatives to meet and exceed daily, weekly, and monthly sales targets and KPIs. * Conduct regular performance reviews, one-on-one coaching sessions, and provide constructive feedback to enhance individual and team performance. * Foster a positive, collaborative, and results-driven work environment. * Identify training needs and develop/deliver ongoing training programs to improve sales techniques, product knowledge, and customer service skills. * Assist with the recruitment, onboarding, and training of new telesales representatives. * Manage team schedules, attendance, and adherence to company policies and procedures. * Address and resolve internal team conflicts and issues professionally. Sales Strategy & Execution: * Collaborate with the Sales Manager to develop and implement effective telesales strategies and tactics to drive customer acquisition and revenue generation. * Monitor sales activities, analyze sales data, and identify trends, opportunities, and challenges. * Implement corrective measures and adjustments to strategies as needed to optimize results. * Assist in developing sales scripts and customer interaction guidelines. * Ensure disciplined use of the company's CRM system for accurate record-keeping and lead management. * Generate leads and appointments for field sales teams where applicable. Performance Monitoring & Reporting: * Track and analyze individual and team performance metrics (e.g., call volume, conversion rates, average handle time, sales figures, customer satisfaction). * Prepare and present regular sales reports to the Sales Manager, highlighting team performance, forecasts, and areas for improvement. * Provide accurate sales forecasts and projections. Customer Relationship Management: * Ensure exceptional customer service and maintain strong customer relationships. * Handle escalated customer inquiries, complaints, and complex issues professionally and efficiently. * Collaborate with other departments (e.g., marketing, customer support) to ensure seamless sales operations and customer satisfaction. Qualifications: Education: * Bachelor's degree in Business, Marketing, or a related field preferred. * High School Diploma or equivalent is required. Experience: * Minimum of 2-4 years of proven experience in telesales or a similar sales environment. * At least 1-2 years of experience in a leadership or supervisory role within a telesales or call center setting. * Demonstrated track record of consistently meeting or exceeding sales targets. Skills & Competencies: * Strong Leadership and Team Management: Ability to inspire, motivate, and develop a team. * Excellent Communication: Exceptional verbal and written communication skills in English and Malayalam (and other regional languages as required). * Sales Acumen: Strong understanding of sales principles, techniques, and customer service practices. * Coaching & Mentoring: Proven ability to coach and develop sales professionals. * Analytical Skills: Ability to analyze sales data, identify trends, and make data-driven decisions. * Problem-Solving: Strong problem-solving and conflict resolution skills. * CRM Proficiency: Proficient in using CRM software (e.g., Salesforce, HubSpot) and other telesales tools. * Results-Oriented: Highly motivated with a strong drive to achieve and exceed targets. * Organizational Skills: Excellent time management, organizational, and multitasking abilities. * Adaptability: Ability to perform under pressure and adapt to a fast-paced, dynamic environment. * Product Knowledge: Ability to quickly learn and articulate product/service features and benefits. Working Conditions: * Typically works in an office or call center environment. * May require extended periods of sitting and using a computer and telephone. * May involve occasional evening or weekend work to meet targets or address urgent issues. Show more Show less
Company Description Bonvoice is a unified communication platform designed to enhance communication, collaboration, and productivity for businesses of all sizes. Our cloud-based solution offers features such as voice calling, call recording, call tracking, call analytics, messaging, IVR, and integration with various business software. Bonvoice supports sales, service, customer care, and operation teams across different locations or departments, providing intelligent communication solutions for superior customer value. Our platform seamlessly integrates with popular CRMs and business tools like Salesforce, HubSpot, Intercom, and more. Role Description This is a full-time on-site role for a Sales Support Associate located in Kochi. The Sales Support Associate will be responsible for assisting the sales team in daily activities such as managing customer inquiries, Campaigns , providing excellent customer support, ensuring customer satisfaction, and maintaining accurate sales records. The role also involves facilitating communication between sales representatives and clients, contributing to customer service quality, and supporting other sales-related tasks as needed. Qualifications Strong Interpersonal Skills and Communication abilities Customer Support, Customer Service, and Customer Satisfaction experience Ability to work collaboratively with sales teams and customers Proficiency in excel is a must one , using CRM systems and other sales tools is an advantage Bachelor's degree