Telesales -Team Lead (BPO)-Noida

Job Responsibility:

• Lead and manage the telesales team to achieve monthly and quarterly sales targets.
• Generate qualified leads and appointments through outbound calling for property sales.
• Motivate and guide team members, providing coaching, feedback, and performance appraisals.
• Monitor team performance using KPIs (calls per day, conversion rates, closures, etc.).
• Develop call scripts and sales pitches to maximize lead conversion.
• Ensure the team provides accurate information to clients about projects, payment plans, and offers.
• Collaborate with marketing and field sales teams to align strategies and improve results.
• Handle escalated client queries and ensure high levels of customer satisfaction.
• Prepare daily/weekly/monthly sales reports and present results to management.
• Recruit, train, and onboard new telesales agents as needed.
• Ensure compliance with company policies, sales processes, and ethical standards.

Requirements:

• Bachelor’s degree in Business, Marketing, or related field (preferred).
• 4–6 years of telesales experience, with at least 2 years in a supervisory or team lead role.
• Proven track record in real estate telesales or property sales (UAE/GCC experience preferred).
• Strong leadership, coaching, and team management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in CRM systems and MS Office.
• Ability to work under pressure and achieve targets.
• Fluency in English (Arabic or other languages is an advantage).

What We Offer:

• Competitive Salary: ₹14 – ₹15 LPA
• Energetic and supportive team environment
• Career growth opportunities in a rapidly expanding organization
• Recognition and rewards for top performers

Job Type: Full-time

Pay: ₹90,000.00 - ₹95,000.00 per month

Language:

• English (Preferred)
• Hindi (Preferred)