Telesales Representative

You are an enthusiastic Telesales Representative responsible for generating sales for the company by closing deals over the phone and maintaining good customer relationships. You must be an excellent communicator with superior people skills, comfortable presenting products/services over the phone, and adept at handling complaints and doubts. **Key Responsibilities:** - Contact potential or existing customers to inform them about a product or service using scripts - Answer questions about products or the company - Ask questions to understand customer requirements and close sales - Direct prospects to the field sales team when needed - Enter and update customer information in the database - Take and process orders accurately - Handle grievances to preserve the company's reputation - Go the extra mile to meet sales quota and facilitate future sales - Keep records of calls and sales and note useful information **Qualifications Required:** - Proven experience as a telesales representative or in another sales/customer service role - Track record of meeting sales quota, preferably over the phone - Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems - Ability to learn about products and services and describe/explain them to prospects - Excellent knowledge of English - Excellent communication and interpersonal skills - Cool-tempered and able to handle rejection - Outstanding negotiation skills with the ability to resolve issues and address complaints - High school diploma; BSc/BA will be a plus,