Telesales Representative

Job Title: Customer Care Executive

Company: Levanilla Finefoods LLP

Job Type: Full-time

About us:

Levanilla.in an Online Bakery is an innovative and customer-focused bakery specializing in a wide variety of delicious, freshly baked goods delivered straight to your door. From custom cakes to a range of delightful pastries, we bring joy to our customers through quality, service, and passion for baking. As we continue to grow, we are looking for a Customer Care Executive to join our dedicated team and enhance the experience of our valued customers.

Position Overview:

We are seeking a motivated and enthusiastic Tele sales Executive to join our team at Levanilla Online Bakery. The ideal candidate will be responsible for providing excellent customer support via multiple communication channels, ensuring that our customers have a seamless and delightful experience when interacting with our brand. The role requires a customer-oriented approach, strong communication skills, and a passion for resolving inquiries quickly and effectively.

Key Responsibilities:

• Respond to customer inquiries via phone, email, live chat, and social media channels with a friendly and helpful attitude.
• Provide accurate information regarding our products, services, and order processes.
• Resolve customer complaints, issues, or concerns in a professional and timely manner.
• Process orders, cancellations, and returns as needed, ensuring customer satisfaction.
• Maintain a detailed record of customer interactions, feedback, and issues.
• Follow up on unresolved inquiries to ensure full resolution and customer satisfaction.
• Provide recommendations to improve the customer experience based on feedback and interactions.
• Assist with the coordination of deliveries and track orders to ensure timely and efficient service.
• Stay informed about product offerings, promotions, and new launches to provide customers with up-to-date information.
• Collaborate with internal teams (baking, logistics, marketing) to address customer needs and improve operational processes.

Qualifications:

• Proven experience in customer service, preferably in an e-commerce or food industry setting.
• Strong communication skills, both written and verbal, with a positive and professional tone.
• Empathy and patience to address customer needs and concerns effectively.
• Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Comfortable using customer service platforms, live chat tools, and email management systems.
• Knowledge of online bakery products and a passion for baking is a plus.
• High school diploma or equivalent; further education or training in customer service or related fields is an advantage.

Key Attributes:

• Problem-solving skills with the ability to think quickly and adapt in dynamic situations.
• Strong interpersonal skills and ability to build rapport with customers.
• Ability to remain calm and composed under pressure.
• A positive, proactive attitude and willingness to go above and beyond to deliver excellent service.
• Team player with a collaborative mindset.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and growing online bakery business.
• Flexible working hours (if applicable).
• Employee discounts on our delicious products.
• A supportive and positive work culture.

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 2 years (Preferred)
• total work: 3 years (Preferred)
• Customer service: 2 years (Preferred)

Language:

• English (Read/Write /Speak)
• Bengali (Speak)
• Hindi(Speak)

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Work Location: In person

*Speak with the employer* +91 8961509733

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person