Telesales Executive

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Company Description:

Uraan SoftSkills Pvt Ltd is an innovative web development company based in Indore, India. Our creative team of web and application developers organizes work in customised formats for web, app, and software development, providing robust and optimised results. With a highly qualified team, we ensure productive work and 100% assured results. We pride ourselves on our ability to deliver exceptional solutions to meet client needs.

About The Role:

We are looking to hire an experienced, customer-oriented telesales executive to utilize inbound and outbound telephone calls to achieve sales targets. The telesales executive’s responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. You should be able to liaise with the appropriate departments to resolve customer complaints.

To be successful as a telesales executive, you should be persuasive and able to work in a high-pressure environment. Ultimately, a top-performing telesales executive should be able to follow sales scripts as well as demonstrate exceptional communication, negotiation, and customer service skills.

Responsibilities:

• Able to make multiple calls daily.
• Able to deliver interest in student development.
• Aim to identify student strengths and weaknesses.
• Answering phones and explaining the products and services offered by the company.
• Contacting existing students as well as prospective students using scripts.
• Obtaining students' information and other relevant data.
• Asking questions to the students and understanding their specifications.
• Making recordings of all the sales phone calls and sales deals.
• Taking and processing product orders professionally.
• Maintaining the database of the students regularly.
• Suggesting solutions based on students’ needs and requirements.
• Ability to switch communication styles as per need
• Proper communication with the reporting manager to report the work progress.
• Good listening skills to hear student queries is a must.

Skills Required:

• Effective Communication skills
• Effective Convincing skills
• Bachelor’s or associate’s degree in marketing, communications, business administration, or related field is preferred
• Good knowledge of MS Office, Google Docs, G Sheet & Excel is a must.
• Experience in Lead Generation and Sales
• Outstanding interpersonal and relationship-building abilities
• Ability to work independently and as part of a team
• Previous experience in telesales or a related field is a plus
• Bachelor’s degree or equivalent work experience

To apply, please apply to this job post or send your updated resume to hr@uraansoftskills.com. For further queries, contact @ 8269292478