Making Sales: Directly responsible for generating sales through telephone interactions. Customer Interaction: Handling inbound and outbound calls, addressing customer inquiries, and resolving complaints. Persuasion and Closing Deals: Using persuasive communication techniques to convince customers to purchase products or services. Following Scripts: Adhering to communication scripts and guidelines while handling different topics. Lead Validation: Validating leads and directing them to the appropriate executive within the CRM system. Upselling and Cross-selling: Identifying opportunities to upsell or cross-sell products or services to existing customers. Meeting Sales Targets: Working towards achieving individual and team sales targets. Maintaining CRM Data: Keeping customer relationship management (CRM) data accurate and up-to-date. Handling Client Queries: Preparing and drafting proposals and quotes, as well as handling client queries and complaints.

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Telesales Executive