*Receptionist Duties:* 1. Greeting Visitors: Welcoming clients, visitors, and staff with a professional and courteous demeanor, managing check-ins efficiently. 2. Phone Management: Answering and redirecting calls promptly, ensuring professionalism and maintaining call logs. 3. Administrative Support: Handling mail and deliveries, managing appointment schedules, maintaining a clean reception area, and assisting with data entry and filing. 4. Office Management: Monitoring and ordering office supplies, coordinating with maintenance staff, and supporting other departments with clerical tasks. 5. Security: Managing visitor logs, issuing access badges, and monitoring building entry procedures. *Telecaller Duties:* 1. Outbound Calls: Making outbound calls to potential and existing customers to generate sales or gather leads. 2. Inbound Call Handling: Responding to customer inquiries, providing information on services, and offering solutions to problems. 3. Lead Management: Following up on leads, converting prospects into customers, and maintaining accurate call logs and customer records. 4. Sales & Engagement: Upselling or promoting services, meeting sales targets, and contributing to team performance. 5. Customer Relations: Resolving customer complaints in a professional manner and escalating issues when necessary. 6. Performance Reporting: Recording and reporting on telecaller performance metrics.

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Telesales Executive