Telemarketing Specialist

The Telemarketing Specialist role is a full-time on-site position located in Palladam. In this role, you will be responsible for making outbound calls to generate leads and set appointments. Your primary duties will include providing excellent customer service, maintaining customer records, answering customer queries, and supporting sales efforts. Additionally, you will be tasked with documenting all interactions and updating relevant information in the customer management systems. As a Telemarketing Specialist, your qualifications will include making outbound calls to prospective parents to introduce them to our academy and its offerings. You will be expected to provide detailed information about our curriculum, facilities, and educational philosophy, as well as answer inquiries regarding admission procedures, fees, and other relevant information. Furthermore, your responsibilities will involve scheduling appointments for interested parents to visit the academy and meet with our counsellors. It will also be essential for you to follow up with prospective parents via phone calls or emails to encourage enrollment and maintain accurate records of interactions with parents while updating the CRM system. Your ultimate goal will be to achieve monthly enrollment targets while ensuring high standards of customer service.,