Telecommunications Specialist

As a Customer Support Executive, your role involves assisting customers with inquiries, complaints, and product/service support to ensure their satisfaction through timely and effective resolutions. Your key responsibilities will include: - Responding to customer queries through various communication channels such as phone, email, live chat, or social media - Providing accurate information regarding products and services - Troubleshooting issues and guiding customers towards solutions - Escalating unresolved problems to the appropriate teams for further assistance - Maintaining detailed records of customer interactions and the actions taken - Following up with customers to guarantee complete resolution - Meeting or exceeding service targets like response time and satisfaction score - Collaborating with internal teams including sales, technical, and operations to enhance the overall customer experience - Identifying trends in customer feedback and recommending process improvements No additional details of the company were mentioned in the job description.,