Telecommunications Specialist

Job Description: As a Customer Support Executive, you will be responsible for assisting customers with inquiries, complaints, and product/service support to ensure their satisfaction. Your key responsibilities will include: - Responding to customer queries through various communication channels such as phone, email, live chat, or social media. - Providing accurate information about products and services to address customer needs effectively. - Troubleshooting issues and guiding customers through solutions for their concerns. - Escalating unresolved problems to the appropriate teams for further assistance. - Maintaining detailed records of customer interactions and the actions taken to resolve their queries. - Following up with customers to ensure that their concerns are fully addressed and resolved. - Meeting or exceeding service targets like response time and satisfaction scores to uphold customer service standards. - Collaborating with internal teams including sales, technical, and operations to enhance the overall customer experience. - Identifying trends in customer feedback and suggesting process improvements to better serve the customers. Qualifications Required: - Proactive and customer-oriented approach to resolving customer issues. - Excellent communication skills to interact effectively with customers and internal teams. - Strong problem-solving abilities to troubleshoot and guide customers through solutions. - Ability to maintain detailed records of customer interactions and follow up on resolutions. - Prior experience in customer support or a related field would be beneficial. - Bachelor's degree in a relevant discipline is preferred. (Note: No additional details about the company were mentioned in the job description.),