Telecalling Expert

Telecalling Expert - Role Description :

A Telecalling Expert in Cloud Sales would primarily be responsible for:

• Lead Generation and Qualification:

  Identifying potential clients who could benefit from EMB Global's cloud solutions. This often involves researching companies, understanding their needs, and determining if they are a good fit for the services offered.

• Outbound Calling:

  Making a high volume of outbound calls to prospective clients to introduce EMB Global's cloud services, explain their value proposition, and generate interest.

• Pitching Cloud Solutions:

  Articulating the benefits of various cloud services (e.g., cloud migration, cloud optimization, cloud security, data management, AI-powered cloud solutions) to potential clients. This requires a good understanding of cloud concepts and how they solve business problems.

• Setting Appointments:

  The primary goal is often to secure appointments or meetings for the sales team (e.g., Account Managers, Sales Executives) to delve deeper into client requirements and close deals.

• Maintaining CRM:

  Accurately updating and managing customer relationship management (CRM) systems with call details, lead status, and relevant information.

• Achieving Targets:

  Meeting daily, weekly, and monthly call and appointment setting targets.

• Objection Handling:

  Addressing client queries, concerns, and objections effectively to move the conversation forward.

• Market Research:

  Gathering market intelligence and feedback from calls to help refine sales strategies.

Skills and Experience for this Role:

• 1-2 years of experience in telecalling or telesales:

  This experience should ideally be in a B2B (business-to-business) environment, and even better if it's in a technology or IT services domain.

• Understanding of Cloud Concepts:

  While you won't be a cloud engineer, a basic to intermediate understanding of cloud computing (e.g., what is cloud, types of cloud services, benefits of cloud) is crucial for effective pitching.

• Excellent Communication Skills:

  Clear, concise, and persuasive verbal communication is paramount. Good listening skills are also important to understand client needs.

• Strong Interpersonal Skills:

  Ability to build rapport quickly over the phone.

• Target-Oriented:

  A driven individual with a proven track record of meeting or exceeding targets.

• Resilience:

  Ability to handle rejections and maintain a positive attitude.

• Computer Proficiency:

  Familiarity with CRM software (e.g., Salesforce, HubSpot) and basic office applications.

• Location:

  Residing in or willing to relocate to Gurugram, as it's a complete work-from-office position.