Communication Skills Clear and confident voice Neutral accent and good pronunciation Simple, polite, and easy-to-understand language Active Listening Let the customer talk without interruption Pick keywords from their answers to respond meaningfully Show empathy and understanding Product / Service Knowledge Strong grip on what you’re offering Ready with benefits, features, and answers to FAQs Confidence in handling objections Persuasion & Convincing Ability Speak with enthusiasm and positivity Highlight value instead of just cost Use customer needs as the base for pitching Patience & Emotional Control Stay calm with rejections or rude responses Handle objections with a smile in your voice Never argue with a prospect Rapport Building Personalize conversations (use name, ask open questions) Show genuine interest in customer’s needs Be friendly but professional Time Management & Target Orientation Quick call handling without rushing Focus on lead conversion ratio, not just number of calls Stick to scripts but allow flexibility Record Keeping & Follow-up Note customer details properly Set reminders for callbacks Consistent follow-ups to build trust Problem-Solving Attitude Understand the customer’s pain point Offer practical solutions, not just sales talk Escalate to higher authority if required Adaptability & Learning Adjust pitch according to customer mood Stay updated with new offers, scripts, and tools Continuously improve based on feedback

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Telecalling Executive