Telecalling Executive For TIU

2 - 7 years

2 - 3 Lacs

Posted:4 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Education & Experience

  • 10+2 or Graduation
  • 02 years in customer-facing or education calling roles
  • Fluency in English, Hindi, Bengali essential

Reporting To:

Key Responsibilities Calling & Counselling

  • Make daily outbound calls (large volumes 100+) to leads from different sources
  • Explain university courses, eligibility, scholarships, hostel availability
  • Convert inquiries into applications or campus visit bookings

Data & Follow-up

  • Update every interaction in CRM or Excel with accuracy
  • Maintain structured follow-up cycles for pending leads
  • Assist with application verification and admission form completion when needed

Customer Experience

  • Maintain courteous, encouraging communication at all times
  • Understand parent concerns, provide solutions, escalate when required

Skills & Competencies

  • Clear, warm communication
  • Confident handling of queries under pressure
  • Good listening skills and patience

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Techno India University

Higher Education

KOLKATA West Bengal

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